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Terms and Conditions

  1. HP Warranty Calls can be logged on any faulty part on your HP device (excluding physical damage) - if the device is still under warranty no costs will be incurred on the part of the customer;
  2. Warranty Checks must be completed on all HP devices before such a device will be repaired;
  3. If the device is no longer under warranty, cost will be incurred by the customer for repair work done on your faulty device;
  4. Please take note, pick up and delivery services are free in Potchefstroom, however costs will be incurred for diagnosis and repair on your faulty device;
  5. When entering into a remote support session with one of our technicians please ensure that you discuss associated costs with the particular technician.