Shipping Policy

Shipment processing time:

All orders are processed within 1 to 2 business days.


**Please note order will not be shipped on weekends or public holidays, only business days. If any delays occur, you will be informed.  Please expect delays if experiencing a high volume of orders, but in the event of this occurring you will be notified per email.

Delivery Time estimates:

Shipment method

Estimated delivery time

BlueTek Local order before 14:00

Same Day 

BlueTek Standard

3-5 business days

BlueTek Two Days

2 business days

BlueTek Overnight *

1-2 business days

*Please note Local Delivery is just for Potchefstroom

*Please note if order is placed after 14:00 on the day it will only be shipped out the next day.

*Delays my occur for delivery in rural areas

Shipment to P.O. boxes addresses:

No Shipments will be done to P.O. boxes addresses

Shipment confirmation and order tracking:

Shipping Confirmation and tracking number will be supplied once the shipment is handed to the delivery agent


BlueTek Computers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.


*Claim must be logged withing Five (5) hours of received the shipment 

International Shipping Policy:

BlueTek Computers does not offer International Shipping at this stage. Please contact our online team if you have any questions regarding International Shipping

Payment of Orders:

Full payment must be received (must be visible in BlueTek Computers account, proof of payment can be sent to,

No order will be shipped out or released if the payment has not cleared in BlueTek Computers account,

Full order not received:

When the waybill is signed BlueTek Computers will accepts that all goods are received in a good condition and the order was check that all the requested good are received,


If the stock is received and it is not  the full order it must be  noted  on the waybill  and  BlueTek Computers must be informed per email  that the order  is not complete  and an investigation will  be  opened for  the missing items.

Returns Policy

Once your returned article is received (the returning of the article will be the client’s responsibility and not that of BlueTek Computers), we will send you an email to notify you that we have received your returned article.

Warranty Returns:

  • Items under warranty must be handed in at least three weeks before the warranty expires.
  • All warranties are carry-in warranties
  • If a unit is under warranty an Email must be sent to our Supply Chain ( stating the fault description,
  • Units can be courier to our office or booked in at our reception at the office
  • BlueTek Computers in-house technical team will assess the units and if found that it is still within the warranty T&C it will be send to the supplier for repair of exchange
  • If the units are found to be out of warranty or the units has physical damage an assessment fee can be charged for the time send on the unit.


Goods cannot be returned after 7 days for credit. If returned within 7 days, credit will be subject to approval by management (which can be refused) and might carry handling fees.

**Please note shipping fees will not be credited, it is still payable

To be eligible for a refund or exchange, all physical products must be in the original, unmarked packaging including any accessories, label, free gifts, bonus item, manuals and documentation that shipped with the product.

A Proof of purchase must also be send to BlueTek Computers with the goods,

If the Refund is approved by management, you will be requested to send the following information per email for BlueTek Computers to handle your refund:

  • Banking Details


  • Reason for the Refund Request 


  • Proof of Payment
    • Please provide either, EFT confirmations, Debit Card slips, Credit Card slips OR Cash receipts.
  • Proof of Beneficiary Banking Details 
    Please provide either a cancelled cheque or letter on your banker’s letterhead confirming your banking details. 



** All refund requests are processed and payable last day of the month. 
This is conditional to ALL the above information and documentation being received.