Shipment processing time:
All orders are processed within 1 to 2 business days.
**Please note order will not be shipped on weekends or public holidays, only business days. If any delays occur, you will be informed. Please expect delays if experiencing a high volume of orders, but in the event of this occurring you will be notified per email.
Delivery Time estimates:
Shipment method | Estimated delivery time |
BlueTek Local order before 14:00 | Same Day |
BlueTek Standard | 3-5 business days |
BlueTek Two Days | 2 business days |
BlueTek Overnight * | 1-2 business days |
*Please note Local Delivery is just for Potchefstroom
*Please note if order is placed after 14:00 on the day it will only be shipped out the next day.
*Delays my occur for delivery in rural areas
Shipment to P.O. boxes addresses:
No Shipments will be done to P.O. boxes addresses
Shipment confirmation and order tracking:
Shipping Confirmation and tracking number will be supplied once the shipment is handed to the delivery agent
Damages:
BlueTek Computers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
*Claim must be logged withing Five (5) hours of received the shipment
International Shipping Policy:
BlueTek Computers does not offer International Shipping at this stage. Please contact our online team if you have any questions regarding International Shipping
Payment of Orders:
Full payment must be received (must be visible in BlueTek Computers account, proof of payment can be sent to Accounts@bluetek.co.za),
No order will be shipped out or released if the payment has not cleared in BlueTek Computers account,
Full order not received:
When the waybill is signed BlueTek Computers will accepts that all goods are received in a good condition and the order was check that all the requested good are received,
If the stock is received and it is not the full order it must be noted on the waybill and BlueTek Computers must be informed per email that the order is not complete and an investigation will be opened for the missing items.
Once your returned article is received (the returning of the article will be the client’s responsibility and not that of BlueTek Computers), we will send you an email to notify you that we have received your returned article.
Warranty Returns:
Refund:
Goods cannot be returned after 7 days for credit. If returned within 7 days, credit will be subject to approval by management (which can be refused) and might carry handling fees.
**Please note shipping fees will not be credited, it is still payable
To be eligible for a refund or exchange, all physical products must be in the original, unmarked packaging including any accessories, label, free gifts, bonus item, manuals and documentation that shipped with the product.
A Proof of purchase must also be send to BlueTek Computers with the goods,
If the Refund is approved by management, you will be requested to send the following information per email for BlueTek Computers to handle your refund:
** All refund requests are processed and payable last day of the month.
This is conditional to ALL the above information and documentation being received.
